Wintoy ships its products to all parts of India, with a few exceptions. Orders placed before 12 pm will be shipped on the same day, and the rest within 24 hrs of the time of order, whichever is closer(except for Sundays and holidays). We ship on all days except Sundays and National Holidays or Regional Holidays that fall around the warehouse the product is being shipped from.
All COD orders are verified by a customer service representative by the medium of calling on the registered number associated with the order. Wintoy will make 3 such attempts to verify the order, in addition to a whatsapp attempt as well. If the order still remains unverified after 3 days from the order, the order will be cancelled.
SHIPPING CHARGES
A fixed shipping charge of INR 49 is applicable on all orders below INR 500, (Excluding Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.
For orders equal to or above INR 499 (Excluding Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the INR 50 shipping charge will be added to the shipping charges for all orders below INR 999 (with exclusions as above).
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Wintoy at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Wintoy brings out different kinds of offers in an attempt to satisfy its customers, every now and then. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.
ESTIMATED DELIVERY TIME
For all areas serviced by reputed couriers, the delivery time would be within 3 to 5 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach.
The delivery date provided in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order.
Wintoy tries to provide the best customer experience possible by delivering the products as per the Estimated Delivery Date communicated as above. However, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Wintoy is not liable and would request its users to cooperate as Wintoy continuously tries to nought such instances. Also, Wintoy reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s).
HIDDEN CHARGES (SALES TAX, OCTROI, ETC)
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
INTERNATIONAL LOCATIONS
Currently we do not deliver to locations outside India. Customers will be able to make their purchases on our site from anywhere in the world with credit/debit cards issued in India and many other countries, however, it must be ensured the delivery address is in India.
TRACKING PACKAGES
We will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package multiple times before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
PRE-BOOKING
Such items are expected to be released soon and can be pre-booked for a customer. The item will be shipped to the customer within 5 days of Wintoy receiving the first shipment from the respective brand.
